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Okay Read MoreMobile Keys
Important Update: Check-In & Room Access
Effective 20 October 2026, mobile key access is temporarily unavailable while we upgrade to a new mobile access system.
All guests can check in and collect their room keys directly from our on-site reception at Econo Lodge East Adelaide.
Reception Hours:
Monday to Friday: 10:00am – 7:00pm
Saturday, Sunday & Public Holidays: 12:00pm – 6:00pm
Check-in is available from 2:00pm. Guests may still complete online pre-check-in before arrival to help speed up the process.
Arriving outside reception hours or need assistance?
Please contact our team in advance on
(08) 8362 4948
to arrange your arrival.
Mobile Check-In & Room Access
Econo Lodge East Adelaide operates with a fully digital check-in and keyless entry system.
Complete online check-in before arrival, upload your photo ID and download the DirectKey app. Once approved, your mobile key will be issued through the app, allowing you to access your room using your smartphone.
BOOK DIRECT FOR THE MOST SEAMLESS EXPERIENCE.
Before You Arrive
- Complete online check-in and upload a valid photo ID.
- Your booking details, ID and guest information must match before a key can be issued.
- You will receive a check-in link via email and SMS up to 4 days before arrival (or shortly after booking if within 4 days of arrival).
- If you do not receive the link, you can check in directly using the button above.
- Your accommodation charges will be processed on the day of arrival if applicable.
- Your mobile key will be issued from 2:00pm once your room is ready.
Download the DirectKey App
Download and set up the DirectKey app before arrival:
Important: Use the same email address for your booking, online check-in and DirectKey account.
After registering, you’ll receive an email from [email protected] to create your password and activate your account. Please check your junk folder if you don’t receive it.
Getting Your Mobile Key
- When your room is ready, you will receive an SMS advising that your mobile key has been sent to the DirectKey app.
- Open the DirectKey app and sign in using the same email address used for your booking and online check-in.
- Select Current Properties (the four-dot icon at the bottom of the screen).
- Tap the DirectKey logo to view your room number and key.
- Ensure Bluetooth and Location Services are enabled on your phone.
- Your mobile key can be used to access your room and common areas such as the lift and laundry.
- When standing near the door, open the app and tap the room number or DirectKey logo to unlock the door.
Tip: If your key does not appear, go to Settings and select Update Keys.
Need Help?
If you’re having trouble accessing your room:
- Confirm you’re using the same email address for your booking, online check-in and DirectKey account.
- Ensure Bluetooth and Location Services are enabled.
- Close and reopen the app.
- Check your phone software is up to date.
- Uninstall and reinstall the DirectKey app if required.
Our reception team is available to assist during the following hours:
Monday to Friday: 10:00am – 7:00pm
Saturday, Sunday & Public Holidays: 12:00pm – 6:00pm
If you’re arriving outside reception hours, please ensure you’ve completed online check-in and set up your DirectKey mobile room key before arrival.
Need further assistance? Call (08) 8362 4948.
Simply complete online check-in, download the app and use your phone as your room key.
Booked Through Booking.com, Expedia or Thinking About Booking Direct with them?
If you booked through Booking.com, Expedia, Agoda, Hotels.com or another travel site, some communications such as online check-in instructions and mobile key information may be delivered through the travel site’s messaging portal rather than directly to your email. This can occasionally delay or make important messages easier to miss and sometimes they may not directly pass on your contact phone number.
If you’re waiting for your check-in details, be sure to check your OTA message centre, travel portal and junk folder.
Thinking about booking? We strongly recommend booking direct with the hotel for the most seamless experience, with check-in instructions and arrival information sent directly from the hotel to your correct phone and email.
For questions or assistance, chat with our Digital Assistant or call us on +61 8 7184 5981.